HootSuite App: Zendesk

Welcome to the Feedback Channel for the Zendesk app. We love hearing your feedback – please submit your general feedback about the app and how it can be improved here.

For any questions or support requests, please refer to our Help Desk: http://help.hootsuite.com

How can the Zendesk app be improved?

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  1. Add the Zendesk app but cannot implement it into my dashboard

    I want to add Zendesk on my dashboard but when I go to the "marketplace" and I instal it, the "add a feed" popup don't allow me to pick it from my existing app list...
    Already tried to uninstal it and disconnet from my dashboard but that changes nothing !

    3 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    • Automatic Replies

      Have automatic messages when creating a ticket:

      1. Have a message reply to user that ticket has been created auto enter the compose message box

      2. Be able to have an auto message fill the description box in the create ticket pop-up. Ex. "Please reply to this ticket with your questions", or "A customer advocate will be in touch"

      2 votes
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        2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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      HootSuite App: Zendesk

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