Provide Phone Technical Support
Learn how to help your customers. This is ridiculous
try a help line
Have a phone number for customer support. We have purchased pro but our account still shows free so we are unable to get Pro support to rectify the billing issue!
Provide us with a phone number for technical support. Because we can not get logged into our account and resetting the email doesn't work.
Are you afraid to be contacted by any other method? Add a phone number for hootsuite hq.
Okay not every single problem can be resolved by reading the helpdesk. This site needs a way to get individualized help over the phone from a person. The twitter feeds take too long and don't allow enough characters to be specific with requests.
Thanks for the suggestion! Honestly, we love social media! For any quick questions you can tweet us @HootSuite_Help and we’ll get back to you in less than half an hour. We also do support on our Facebook page, or in our Community Support Forum at www.hootsuite.com/forum. Pro users can submit a support ticket through the Help Desk when logged in here: http://hootsuite.com/help
Who wants to tweet someone when their is a fraudulent issue going on? Why do you not have a phone number? Every reputable business has a phone number and is not afraid to share it. Apparently you are not interested in being considered a reputable company, trustworthy, nor do you want customers to look at you as having any integrity? You just lost my confidence. Your company just billed me for something I did not order...haha... the account was closed a week ago due to stolen identity. You can't get what you billed me for. Also, the service you provide rarely ever works. The free service did not work after the first week. Why would I order and pay for pro service when the free trial did not work. What is your phone number. Sounds like you are making a lot of people mad. Won't belong before a class action suit is filed if you don't get your business ethics together.
How can I speak to someone in person about using HootSuite as a social media solution for our company?
Great fricken idea!!!
Pay money i want answers
I 100% agree! Where is a contact we can solve billing questions with? I have tried everything. Nothing more frustrating than not being able to contact a live person after they bill you month after month.
I am having the same problem. I paid for 1 year of Pro. Worked fine for a couple of months. Now account says Free. Tech support say they Confirmed account is free. I paid for year of Pro upfront. This is not professional!
P Ohd. commented
yeah great idea I quit myself. crappy service.
hootsuite will not recognize my G+ and It recognizes the wrong twitter account
Lack of phone support is unaccaptable Hootsuite needs to do better
where is this telephone #? i also have the pro plan and can't find it!
Where is this number? I have a Pro plan and cannot find a number to call.