Please get rid of the "you've been inactive for over an hour" .dialog
Please get rid of the "you've been inactive for over an hour" dialog. Who cares if I have! I don't tweet every minute of every hour 24 hours a day. I often just glance at Hootsuite on my laptop once in a while while I work to see if anything worthwhile has come up. I don't reply or post at least once an hour and shouldn't be reminded of it. This dialog is completely useless and extremely annoying!
This is the one feature keeping me from raving about HootSuite. I like to have the tab open, get updates, but don't always switch to it once per hour.
It's very annoying having to log back in as well as keeping it awake. This was declined for someone else's request but I'm asking for it to be an option to choose. I want to stay logged in and awake - not having to keep waking it up.
I have used TweetDeck (until Twitter acquired them and made it a Twitter-centric tool and therefore destroyed it as a social media dashboard), then I have used Sprout Social (which is awesome in so many ways, other than its exorbitant price per user), and now I use HootSuite which has some great features (and excellent pricing model) ... but ...
... I am amazed that a Social Media *Dashboard* (which implies *real-time*), and therefore has as a large part of its functionality to *monitor* social media (e.g. @ mentions, DM's, keywords being tracked etc.) actually goes to *sleep* and therefore stops actually *doing* any monitoring!
I would pay money to keep the owl awake. Seriously.
It just dumbfounds me that HootSuite goes to sleep. (Yes, I know it is to conserve bandwidth, but I care not about that.)
Sprout Social, on the other hand, not only constantly monitors @ mentions, DM's etc. (or whatever you tell it to monitor with its Smart Inbox, which is another great feature it has over HootSuite), it also has the option of notifications so that when there is a mention or DM, we get a chime/sound and can actually reply in a timely manner (i.e. be super responsive).
With social media being about conversations, I cannot see how a social media *dashboard* can lack a function to constantly monitor such events? Since switching from Sprout Social to HootSuite, I have been dumbfounded that when I Cmd+Tab over to HootSuite to see if there has been any interaction, I am greeted with this: http://t.co/IIf7ZVnw
Both TweetDeck and Sprout Social provided a sense of immediacy and responsiveness that HootSuite and its 'sleeping owl' totally lacks.
Please allow sleep mode to be disabled!
This dialogue box currently exists to preserve bandwidth. We’ll consider other alternatives for this function.
One way would be a stand-alone client.
I am considering purchasing HootSuite to manage my department's new Twitter, Facebook, and Google+ accounts. After reading this thread I was disappointed to learn about this timeout limitation. Like many of you, I will be displaying HootSuite on a large TV screen for my team to view, so this is how I have managed to get around the timeout limitation (at least so far)... However, here's how I've gotten around this limitation...
1. Install and launch the Google Chrome browser.
2. Go to the following URL to download and install the ChromeReload extension: https://chrome.google.com/webstore/detail/chromereload/njoipeaphfnaplplihpbgndfojhdhmjo?hl=en
3. Once installed, go to your HootSuite dashboard (using Google Chrome) and look for the little circle with the circular arrow at the top right of the browser.
4. Click it and set it for some time interval (I use 30mins since HootSuite times out after an hour of inactivity).
5. Viola! You should no longer see the dreaded sleeping owl!
This needs to be needs to be removed. We have this up on our sales board and logging in to the PC every hour and moving the cursor is a pain in the behind. Please remove this.
I like the sleeping owl. He's cute! Does he have his own Twitter handle? :)
Lance Brown commented
Travis from Hootsuite support just referred me to this thread in response to my request about this, along with this little prize:
"While we have no plans at this time to disable the sleep function, I'll bring this suggestion up to our developers for further review."
Keep in mind this is after he said "this suggestion has been brought up to us before and is under review in our feedback forum" and linked to this 3-year old request. So don't worry guys--they have completely disregarded this issue up until today, but Travis is going to bring it up to the developers for further review! So it should only be a couple more years of being ignored before nothing new happens on this. You're welcome. ;-)
I hate hate hate hate hate hate hate hate that dialog box. I don't care if you don't download any tweets just have enough trouble with RSI to waste on clicking something so unnecessary.
Mike Behnke commented
I will be looking for a different app if this feature does not get implemented. As nice as the other features are, they do absolutely no good if I have to specifically go to the tab once per hour to "wake it up".
Erwin Bik commented
We use Hootsuite for monitoring our twitter account, it runs on a large screen in our office for anyone to see, but the sleeping owl spoils it. It has been under review now for a year and a half. There should be an answer/opinion formed now by hootsuite!
Get rid of it
We have a large screen on view to clients so we have to keep the owl awake :(
Over a year since that reply and still it's just the same :(
I've only been using Hootsuite for a few days, because Seesmic's login is currently broken so I can't use that, and already this thing is driving me to google for solutions as to how to turn it off.
The twitter account I'm using Hootsuite with I use as a news feed, not for conversation; I use it to monitor news from other people, and to post one or two items a day myself. I often do not look at it for several hours at a stretch - for example when I go to bed.
When I return I want to be able to scroll back through my feed and scan for useful news that has been posted during my absence. With Seesmic this was straightforward since it had remained active the whole time and had already loaded the timeline. With Hootsuite there is a huge gap where it shut down. To fill this gap requires making it fetch several hours' worth of tweets - and it won't even fetch them all in one go, it does it a page at a time, which makes it slow as tar and a huge pain.
If bandwidth preservation is such a concern then note that it is not necessary to maintain full update frequency during periods of inactivity. It would be quite sufficient to have it update only once every hour or half-hour, as long as it pulls in all the tweets since the last update and not just the first n tweets. That would be perfectly adequate to avoid the PITA of returning after a period of absence to find the timeline has a huge gap in it which takes forever to fill up.
I am totally sick of it!!!
I have to agree. I've been trying to figure out how to 'turn off this function' for the past hour.
Unlike most, when the inactive thing comes on, I have to log off and then back on again for aol to work properly.
I TOTALLY agree with the comment above. It is STUPID and unnecessary. It just adds ONE MORE click/wait to using the app. No other Twitter clients do this. This "feature" causes me to use the app LESS.
Please please please fix this. I'm moving over to Seesmic because of this.
I agree, totally pointless and like McDavid, it takes a lot less than an hour of inactivity before it pops up.
I get the dialog pop-up when I've only been inactive for a couple of minutes, not for an hour or more. It is incredibly intrusive and unnecessary.