I suggest you ...

Have a chat line where we can get decent support turnaround!

Have a chat line where we can get decent support turnaround!

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    cindycindy shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    GeorgeGeorge shared a merged idea: Have a chat where new users can get help as they start to use the platform.  ·   · 
    Marian HobsonMarian Hobson shared a merged idea: add a chat button for support questions!  ·   · 
    started  ·  SarahSarah responded  · 

    We are currently in the process of beta testing chat support for HootSuite Pro users. As our resources increase we will look at fully rolling this out in the near future. Thank you for your feedback and your patience as we continue to grow.

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      • Jose JimenezJose Jimenez commented  ·   ·  Flag as inappropriate

        I'd like to see this but I was thinking more along the line of instant messaging chat. This will make it more efficient imo as sometimes the responses aren't clear enough or I haven't provided enough information. Rather than an email ping pong it just means queries will be sorted out that much quicker.

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