HootSuite.com - Web Dashboard on UserVoice

facebook notifications when someone likes or comment on our post etc. [updated]

2012-02-03T14:01:07-08:00

Notifications when someone likes or comment on our post etc. maybe even a pop-up or just sound would be nice...

Anonymous said:

Wow, just started with Hootsuite and can't believe they don't have this feature. Gonna go check out TweetDeck.

Send auto email alerts when scheduled Facebook updates don't post due to API errors, etc.

2012-02-03T13:55:13-08:00

Katie Newport suggested:
After reading help topics, I realize I'm not the only one getting Facebook API errors - a problem that this morning was the reason an important and time-sensitive Facebook update did not publish. Luckily, I was watching and caught it, then posted manually. Please develop fail-safe for this.

REPORT SPAM EMAIL WITH ow.ly LINKS [updated]

2012-02-03T13:48:31-08:00

When you get spam with ow.ly links in them -> forward your emails to ec2-abuse@amazon.com because ow.ly and hootsuite.com PROMOTE spammers and are ignorant to ALL complaints.

Chris from HootSuite (admin) responded:

Send all complaints of spam to abuse@hootsuite.com.

Thank you :)

Make it easier to report spammers ow.ly links [updated]

2012-02-03T13:26:51-08:00

If there's a way to report spammed ow.ly links, it's certainly not easy to find it.

Iggy said:

Hey dumbass how about reporting spammers through email?
OHH I GOT IT. ALL EMAILS WILL BE FORWARDED TO YOUR HOST BECAUSE YOU ARE IGNORANT AND PROMOTE SPAMMERS!

please fix it! Thx: https://addons.mozilla.org/en-US/firefox/addon/hootbar/reviews/329692/ [updated]

2012-02-03T13:13:27-08:00

Chris from HootSuite (admin) responded:

Please send us a help request, and our Help Rangers will investigate: http://ow.ly/4MlVa

Add a phone number where we can reach you! [updated]

2012-02-03T12:49:57-08:00

Add a phone number & live chat where we can reach you!

Kit Powis said:

Your website is showing inconsistent pricing on pro plans. Can you please contact Kit Powis at 510-273-3650 with pricing confirmation. Thanks.

Random updates in a queue

2012-02-03T12:19:56-08:00

Jeanette suggested:
I'd love to just put some updates in a "box", and then have them posted randomly at an interval I set beforehand, without having to think through exactly what time each update should be posted. Let's say I put in 20 updates, decide that one should go out every 8 hours, and you do the rest. :o)

Make it easy to pick thumbnail for Facebook posting

2012-02-03T11:24:58-08:00

KABIC suggested:
Some webpages harbor tens of pictures. (I've encountered as many as 68 on a single webpage.) Picking the appropriate picture through left and right clicking on the hootsuite applet window is inefficient and not fun in such case. Please make it easy to pick the thumbnail picture by displaying all the thumbnail photos on the page in a gallery-style!

Bulk Schedule needs to allow accented characters for languages like Spanish and French

2012-02-03T10:18:05-08:00

Patrick suggested:
Bulk Schedule doesn't work with accented characters. Characters with ASCII values greater than 128 cause 500 Internal Server errors or timeouts. What's strange is that the upload works fine for all messages before the accent, then error happens, then the HootSuite screen doesn't provide any feedback. Non-English users are really going to have a difficult time. On the other hand, you can schedule tweets individually without the Bulk Scheduler and those tweets are sent out just fine.

facebook page home feed [updated]

2012-02-03T09:52:46-08:00

When using a facebook page it only shows the page's feed... Would be nice to be able to see the facebook pages HOME feed (of all the other pages this page has liked)... until this is possible I will still need to log into facebook to catch this stream. would love to be able to just stay in hootsuite.

Susan Dosier said:

I SO agree. I manage a Facebook feed for an organization with LOTS of partners. Retweeting their info is really important to me. This would be a huge help. Has this changed, and I just can't figure it out? I just started using Hoot Suite.

Add support for Google+ social network [updated]

2012-02-03T08:11:31-08:00

As soon as possible :)

Julien Bayle said:

waiting for google+ in hootsuite too.

I would love to see a poll/or question feature added to hootsuite

2012-02-03T07:35:15-08:00

Anonymous suggested:
This might already be an option but I didn't have time to scroll through the thousands of suggestions. Would like to be able to schedule ahead of time a trivia poll (such as already available on fb apps).

Remove your "account ownership" feature & use a password validation with twitter.com directly [updated]

2012-02-03T05:15:45-08:00

Having NO way to remove a disgruntled former team member that "owns" our twitter account on Hootsuite & who will not willingly remove themselves is ridiculous!

Marco said:

Have a very similar issue here. I have to take over the company account from a still existing team member. He told me that he deleted this account in hootsuite but when I try to add it, I get the following error message: "This social network profile is already owned by: {his email address}. The owner needs to upgrade their account before they can add any team members. To be added as a team member you'll need to send a request to the owner."
A bug IMO... hope this can be fixed soon like promissed Chris promised.
Thanks

be able to share a post from another person on FB to your own wall. I am spending a lot of time going back to FB to do stuff

2012-02-03T04:45:38-08:00

Anonymous suggested:
When someone puts up a post that I'd like to repost or share on my wall, I am not seeing how you do that. I am going back to FB which is exactly what I am trying to avoid.

do not shorter tweets more than 140 character

2012-02-03T04:21:00-08:00

Add retweet in the lists [updated]

2012-02-03T02:38:30-08:00

I read my tweets divided in different list (hootsuite columns). But here there aren't retweets. There are just in the Home stream. Add retweets also to these lists, please

Xuoan Duquesne said:

Some iOS twitter clients like Tweetbot or Flipboard show retweets in lists. Please add it, it would be very useful. I would pay for this option.

Make report creation less confusing, and add better documentation.

2012-02-03T01:31:27-08:00

Ralf Skirr suggested:
Explain how the points work in an easy to find place. Don't give the impression on your sign up page stuff is included, that you have to pay for afterwards. Allow an interface that only shows what I can use without additional points. Make it directly obvious in the modules list which are included, and which not. It's pain to have to rollover over all modules to find out.

STOP SPAMMING/TRACKING MY FACEBOOK!

2012-02-02T20:14:00-08:00

I HATE YOU! suggested:
GET AWAY FROM ME RICHMOND UNITE! This is an evil website made for tracking peoples private information! DIE!

Enable archives to be printed out in text format

2012-02-02T15:35:18-08:00

Add support for Google+ social network [updated]

2012-02-02T15:29:25-08:00

As soon as possible :)

Chris from HootSuite said:

We hope to roll out Google+ more widely to more users, but the timeline is up to Google.

Allow users to update their status to the minute instead of 5 minute increments

2012-02-02T14:03:24-08:00

Randy Moy suggested:
Allow users to update their status to the minute instead of 5 minute increments

Offer the option for pop up notifications (especially desktop client). [updated]

2012-02-02T12:34:59-08:00

I like the sound notification. But that is only for the live tab. We loose out on what is going on in the other tabs. Especially if we are working on other documents and have hootsuite in the background. A optional notification for all tabs would be great. A optional pop up would be even better. Again...for all tabs. Not just the live tab.

Mark McKay said:

+1 on this request.

Change the uploaded character count for Twitter to 140 instead of 140 minus "rt: @username" ! It's VERY VERY frustrating!!

2012-02-02T12:19:11-08:00

Sherra Scott suggested:
I don't know if I can get much more clear. When I upload tweets for scheduling, even if I have the character count at or below 140, I get several messages kicked back because hootsuite adds some freaky calculation that you need to have it short enough to allow a retweet. One of my client's user names is 9 characters long, so, hootsuite makes us have the character count less than 125! But another client only has a 4 character username, so their count has to be 130 or less. Just accept updates with 140 characters and be done with it already! UGH!

Easily Tag / @reply Multiple Twitters of Choice (Follow Friday - Retweet Thanks)

2012-02-02T10:55:39-08:00

Curtis Bizelli suggested:
When you click reply on one tweet, and then click reply on another tweet it should ADD the additional twitter ID to the post box instead of removing the previous one. This way we can thank multiple users for retweets, follow fridays, etc. - Thanks!

allow people to hide or delete mentions from the Hootsuite platform.

2012-02-02T10:04:26-08:00

terabyte240 suggested:
Allow us to delete or hide mentions on the Hootsuite platform. It doesn't matter if Twitter allows it... What matters is whether Hootsuite *shows* it. They don't need to be deleted off of Twitter. I just don't want to *see* them anymore on Hootsuite. You should be capable of that minor functionality.

Add support for Google+ social network [updated]

2012-02-02T06:25:22-08:00

As soon as possible :)

Lindsey said:

@Chris says "We are gathering feedback and paying close attention to how existing customers are using Google+...."

I can tell you, our small business is somewhat using Google +, but without the integration, it doesn't get used nearly as much as FB and Twitter! Small businesses have small resources. The integration would allow us to use Google + to the full extent intended!

Add support for Google+ social network [updated]

2012-02-02T06:13:48-08:00

As soon as possible :)

Anonymous said:

How much longer will you take before G+ is integrated to everyone?

I want to be able clear read tweets/status updates that I've already read.. [updated]

2012-02-02T02:28:12-08:00

I'm coming to HootSuite from TweetDeck and it was very useful for me to be able to clear my columns after I'd read/skimmed through my received tweets and status updates so when I next looked at TweetDeck I start with a clean slate and don't have to try to remember/find where I left off in each of the five Twitter accounts, three Facebook fan pages, personal Facebook feed, and two mySpace pages that I manage. I really love HootSuite, but this is a feature that I'm really missing from TweetDeck.

Anonymous said:

I have just switched from TweetDeck to HootSuite and this is a MASSIVE negative. If you can't clear the tweets you've already read it makes it really difficult to see what's new and what's not. This is already really annoying.

5000 Characters are now allowed on Facebook Wall Posts. Update Hootsuite to Allow the Same [updated]

2012-02-02T01:19:48-08:00

Facebook now allows 5k characters in a wall post. Hootsuite still only allows 420 characters to be published to your wall on Facebook, which was the old limit. Update Hootsuite please so we can publish 5k characters! Thanks! :)

ben said:

with a "... read more" option. don't fancy scrolling through several long posts!

Add support for Google+ social network [updated]

2012-02-01T22:04:27-08:00

As soon as possible :)

Chris Olenik said:

When is it ready?

I give up. Help area needs help...

2012-02-01T18:10:11-08:00

Make the Help section easier to understand -- I have been looking for an hour

2012-02-01T18:05:16-08:00

bob.bohle suggested:
I can't find a damn thing in here. Make search more comprehensive with more and better keywords.

Honor Facebook Feed Filter/Ignored Users and Sources [updated]

2012-02-01T17:14:08-08:00

Anonymous said:

All these game requests that are normally filtered out are showing up and killing me! So far I'm enjoying this experience but I'll go back to tweetdeck if not repaired.

LinkedIn Company Profile Pages and Google Company Pages [updated]

2012-02-01T15:54:37-08:00

LinkedIn now has Company profile pages but HS only integrates the individual account & where is Google Company Page integration???

Mikel said:

+1. I would give this all my votes if I could!!

abuse mailbox [is now completed]

2012-02-01T15:53:25-08:00

add an abuse mailboxes for complaints, as many many ow.ly links are used to redirect to know spammer web site

abuse mailbox [updated]

2012-02-01T15:53:25-08:00

add an abuse mailboxes for complaints, as many many ow.ly links are used to redirect to know spammer web site

Chris from HootSuite (admin) responded:

Send all reports of spam to abuse@hootsuite.com.

Add Facebook messages as well [is now completed]

2012-02-01T15:37:47-08:00

Add Facebook messages as well [updated]

2012-02-01T15:37:47-08:00

Chris from HootSuite (admin) responded:

You can now do this with HootSuite.

LinkedIn Company Profile Pages and Google Company Pages [updated]

2012-02-01T15:35:23-08:00

LinkedIn now has Company profile pages but HS only integrates the individual account & where is Google Company Page integration???

Ben Grunfeld said:

Linkedin is becoming more important as a business social marketing tool. I really think this upgrade would benefit the HS community, especially those who use SM professionally. Thanks for everything so far. HS rocks!

Enable automatic repeat messages. Once set they repeat as requested. Once a day/week/month/yr [updated]

2012-02-01T15:12:12-08:00

Certain free places already do this - would be nice to have with hootsuite. Scheduled tweets are fine. But to automatically / repeatedly send those out, at different intervals to fit in with Twitter guidelines (once set) would be ideal!

MissBrassique said:

I've just downgraded for this reason and I'm going to sign up elsewhere. Shame because I love HootSuite's layout!

Dumb it down a bit for us older (but not dumb) people who didn't get tech in high school/college. [is now completed]

2012-02-01T15:02:48-08:00

Dumb it down a bit for us older (but not dumb) people who didn't get tech in high school/college. [updated]

2012-02-01T15:02:48-08:00

Chris from HootSuite (admin) responded:

If you'd like to learn more about HootSuite, we encourage you to visit http://learn.hootsuite.com

Inline photos with tweets [is now completed]

2012-02-01T14:40:01-08:00

The next big feature that I'd like to see is having attached photos in tweets show a thumbnail within the timeline. So that you can see a preview of the photo without having to open up the tweet or attachment.

Ow.ly image previews in other clients

2012-02-01T12:12:03-08:00

Jeffrey Gerlof suggested:
I'd like to see previews of Ow.ly images in other Twitter clients like TweetDeck and Twitter.com, just like yfrog or Twitpic.

All the time the same screen of billing information, how can this be fix! [updated]

2012-02-01T10:43:45-08:00

Chris from HootSuite (admin) responded:

Please send us a help request, and our Help Rangers will investigate: http://ow.ly/4MlVa

Please create a better way for contact support. I still can not upload a CVS file for bulk updates. I don't want you to charge my VISA r [updated]

2012-02-01T10:43:18-08:00

Please create a better way for contact support. I still can not upload a CVS file for bulk updates. I don't want you to charge my VISA. How can I contact you?

Chris from HootSuite (admin) responded:

Please send us a help request, and our Help Rangers will investigate: http://ow.ly/4MlVa

Registered with google, changed my password and was routed to www.hootsuite.comdashbaord (was missing the slash) [updated]

2012-02-01T10:31:36-08:00

Bug report.

Chris from HootSuite (admin) responded:

Please send us a help request, and our Help Rangers will investigate: http://ow.ly/4MlVa

Your voicemail at 604-628-7881 [updated]

2012-02-01T10:14:43-08:00

Your voicemail at 604-628-7881 indicates to email support@hootsuite.com, but my emails bounce back. How can I get a hold of someone at HootSuite.com? We no longer have our login information.

Chris from HootSuite (admin) responded:

Please send us a help request, and our Help Rangers will investigate: http://ow.ly/4MlVa

Show number of retweets in statistics [updated]

2012-02-01T08:31:04-08:00

It would be great if you added the number of retweets to statistics - both on an aggregate level and per individual message.

Marketing @adnetik said:

Any timeline on when retweet stats will be available? Many thanks!

When scheduling tweets in publisher for multiple accounts, have the option of making different accounts different colors to help organize

2012-02-01T07:22:59-08:00

lauren swanson suggested:
When scheduling tweets in publisher for multiple accounts, have the option of making different accounts different colors to help organize and identify