unique subject line for notifications
We assign escalations to a CS team who then receive an email notification, the current notifications don't have any unique reference in the email url which makes it a nightmare for logging responses our side and theirs. Could we please have the functionality to at least indicate which network the contact relates to (Facebook, Twitter) and the time/date of the contact? This would really help make this a practical application for our organisation to grow with and roll out to other businesses. Many thanks
This is a tremendous idea. In fact, it is one we ourselves would love to use. We’re notifying our dev team for further review.
ajay kumar commented
Mel Rushton commented
Currently it only says "Notification from HootSuite: New Message Assignment" which isn't ideal. Thanks