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I suggest you ...

unique subject line for notifications

We assign escalations to a CS team who then receive an email notification, the current notifications don't have any unique reference in the email url which makes it a nightmare for logging responses our side and theirs. Could we please have the functionality to at least indicate which network the contact relates to (Facebook, Twitter) and the time/date of the contact? This would really help make this a practical application for our organisation to grow with and roll out to other businesses. Many thanks

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    Mel RushtonMel Rushton shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Chris from HootSuiteChris from HootSuite responded  · 

    This is a tremendous idea. In fact, it is one we ourselves would love to use. We’re notifying our dev team for further review.

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