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Provide Phone Technical Support

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous shared a merged idea: .  ·   · 
    Anonymous shared a merged idea: what ever happened to the old fashioned telephone for communications? I still like to talk to a person for help.  ·   · 
    Anonymous shared a merged idea: have a more reliabel way to get help i.e a contact phone number or a consistant reply to help (facebook messages) or even better get an e-ma  ·   · 
    Anonymous shared a merged idea: try a help line  ·   · 
    JenniferJennifer shared a merged idea: Have a phone number for customer support so we can talk with a human. We can't  ·   · 
    Anonymous shared a merged idea: Provide us with a phone number for technical support. Because we can not get logged into our account and resetting the email doesn't work.  ·   · 
    Anonymous shared a merged idea: Get a customer service number  ·   · 
    Anonymous shared a merged idea: add a phone number on your website  ·   · 
    Anonymous shared a merged idea: add a phone number for hootsuite hq.  ·   · 
    Anonymous shared a merged idea: Add a PHONE Number to your Help Desk !!!  ·   · 
    Michael FryerMichael Fryer shared a merged idea: GET AN 800 HELP HOTLINE!  ·   · 

    16 comments

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      • PaigePaige commented  ·   ·  Flag as inappropriate

        You need a phone support system, I'm very disappointed you don't and feel like it was not adequately communicated when signing up for Hootsuite Pro that this service was not provided. I'm very disappointed.

      • Anonymous commented  ·   ·  Flag as inappropriate

        No Phone support? That is way below any expectation. Not really what I'm looking for. I'll resume using Social Made Simple. Good luck with this-gb

      • Anonymous commented  ·   ·  Flag as inappropriate

        A company does not want to advertise the issues they are having with Hootsuite on twitter. You need a better way to resolve tech issues.

      • HilaryHilary commented  ·   ·  Flag as inappropriate

        Worst Customer Service- Dial phone number and listen to a voice recording directing you to the help desk at the website then a dead end no matter which option you choose. No resolution to issues with billing and continual silence after reaching out multiple times. Not worth the time and headache.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Great canned response, but social media (e.g. Twitter) is not necessarily an effective method for resolving tech support issues. I tweeted a fairly simple question and received a totally unrelated answer. I would probably have a fix in a couple of minutes if I could speak to a live person.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Who wants to tweet someone when their is a fraudulent issue going on? Why do you not have a phone number? Every reputable business has a phone number and is not afraid to share it. Apparently you are not interested in being considered a reputable company, trustworthy, nor do you want customers to look at you as having any integrity? You just lost my confidence. Your company just billed me for something I did not order...haha... the account was closed a week ago due to stolen identity. You can't get what you billed me for. Also, the service you provide rarely ever works. The free service did not work after the first week. Why would I order and pay for pro service when the free trial did not work. What is your phone number. Sounds like you are making a lot of people mad. Won't belong before a class action suit is filed if you don't get your business ethics together.

      • LanaLana commented  ·   ·  Flag as inappropriate

        How can I speak to someone in person about using HootSuite as a social media solution for our company?

      • Anonymous commented  ·   ·  Flag as inappropriate

        I 100% agree! Where is a contact we can solve billing questions with? I have tried everything. Nothing more frustrating than not being able to contact a live person after they bill you month after month.

      • yorkyork commented  ·   ·  Flag as inappropriate

        I am having the same problem. I paid for 1 year of Pro. Worked fine for a couple of months. Now account says Free. Tech support say they Confirmed account is free. I paid for year of Pro upfront. This is not professional!

      • KevinKevin commented  ·   ·  Flag as inappropriate

        hootsuite will not recognize my G+ and It recognizes the wrong twitter account

      • KevinKevin commented  ·   ·  Flag as inappropriate

        Lack of phone support is unaccaptable Hootsuite needs to do better

      • uriahuriah commented  ·   ·  Flag as inappropriate

        where is this telephone #? i also have the pro plan and can't find it!

      • MegMeg commented  ·   ·  Flag as inappropriate

        Where is this number? I have a Pro plan and cannot find a number to call.

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